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SERVICES

BPO / IT enabled Services:

ISHIKA TECHNOLOLOGIES PVT. LTD. [ An ISO 9001:2008 Certified Company ] offers customized business data processing services that match international standards in terms of precision and timely execution. The organization has experience in processing large volumes of data required by major corporate and government organizations. Our various BPO / IT enabled services includes the following:

¤ BPO Services
¤ IT Enabled Services
¤ Transcription Services
¤ Content Development
¤ Data Conversion
¤ Data Entry
¤ Data Processing
¤ Knowledge Management Services
¤ Inventory and logistics information Services
¤ Accounting and Reconciliation Services
¤ Electronic Publishing
¤ Quality Audits
¤ Benefits Administration
¤ Payroll Processing
¤ Data Transcription Services
¤ CRM services

More about our Services Offering:

Customer Support Services
Technical Support Services
Telemarketing Services
Employee IT Help-desk Services
Data Entry Services / Data Processing Services
Data Conversion Services
Medical Transcription Services
Insurance Processing
Scanning, OCR with Editing & Indexing Services
Book Keeping and Accounting Services
Form Processing Services
Internet / Online / Web Research

Services Offering

Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services

Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

Service Example: Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promte and cross sell to an existing customer base or to complete the sales process online.

Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

Insurance Processing

Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

Service Example:
New Business / Promotion:
Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.
Policy Maintenance / Management:
Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

Data Entry Services / Data Processing Services

Service Example:
# Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)
# Data entry from Image file in any format
# Business Transaction Data entry like sales / purchase / payroll.
# Data entry of E-Books / Electronic Books
# Data Entry : Yellow Pages / White Pages Keying
# Data Entry and compilation from Web site
# Data Capture / Collection
# Business Card Data Entry into any Format
# Data Entry from hardcopy/Printed Material into text or required format
# Data Entry into Software Program and application
# Receipt and Bill Data Entry
# Catalog Data Entry.
# Data Entry for Mailing List/Mailing Label.
# Manuscripting typing in to word
# Taped Transcription in to word.
# Copy, Paste, Editing, Sorting, Indexing Data into required format etc.

Data Conversion Services

Service Example:
# Conversion of data across various databases on different platforms
# Data Conversion via Input / Output for various media.
# Data Conversion for databases, word processors, spreadsheets, and many other standard and custom-made software packages as per requirement.
# Conversion from Page maker to PDF format.
# Conversion from Ms-Word to HTML format
# Conversion from Text to Word Perfect.
# Conversion from Text to Word to HTML and Acrobat
# Convert Raw Data into required MS Office formats.
# Text to PDF and PDF to Word / Text / Doc
# Data Compilation in PDF from Several Sources.
# E-Book Conversion etc.

Scanning, OCR with Editing & Indexing Services

Service Example:
# High speed Image-Scanning and Data capture services
# High speed large volume scanning
# OCR Data From Scanned page / image
# Scan & OCR paper Book in to CD.
# ADOBE PDF Conversion Services.
# Conversion from paper or e-file to various formats

Book Keeping and Accounting Services

Service Example:
# General Ledger
# Accounts Receivables and Accounts Payable
# Financial Statements
# Bank Reconciliation
# Assets / Equipment Ledgers etc.

Form Processing Services:

Service Example:
# Insurance claim form
# Medical Form / Medical billing
# Online Form Processing
# Payrol Processing etc.

Internet / Online / Web Research

Service Example:
# Internet Search, Product Research, Market Research, Survey, Analysis.
# Web and Mailing list research etc.

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Contact us:

Ishika Technologies Pvt. Ltd.
[An ISO 9001:2008 Certified Company ]
AD-35, Salt Lake City, Sector 1,
Kolkata - 700 064 West Bengal, INDIA
Tele: +91-33-40068960
        +91-33-40041848
Cell: +91-9830068765

Email: manoj(AT)ishikatech.com


 

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